1) You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our Finansbank and Akbank accounts (TL). Orders that are not paid within the working day of the order are cancelled.

2) With your credit cards through our site

You can benefit from our online single payment or online instalment facilities for all kinds of credit cards. For online payments, the amount will be debited from your credit card at the end of your order. In case of possible order cancellations or order cancellations due to stock problems, your credit card will be refunded within 3 business days. For payments made by credit card, the bank commission rate varies according to the number of instalments. In the payment section, the commission fee charged by the banks is additionally added to the order total.

3) Refund of Order Price

In case of cancellation of your orders for possible reasons;

Orhan Torun Personal Company (Rent a bike) will refund the product price to your account and/or credit card within three business days. However, you must notify your bank account information and / or credit card information to our company's financial authorities accurately and completely.

4) Delivery

We endeavour to deliver the products you have ordered to the cargo on the same day. The supply of products on our site is normally three days.

In unfavourable periods that may be experienced, this supply period may be extended and the customer will be informed about this.

For products with pre-order phrase, the products are sent with the arrival of the products from the product suppliers. Our customer can cancel the order at any time due to delays caused by suppliers. In order to cancel, it can make a cancellation notification to the phone numbers on our site, info@bike.com.tr e-mail address or via the site contact forms.

The delivery date is not clear for pre-order products. Our company cannot be held responsible for delays caused by suppliers. Our business notifies our customer about the delays experienced in the pre-order product.

In order for the product delivery to be carried out without interruption, please inform the address of your location during the day as the delivery address.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order.

Products from our Samsun-based company will be sent by Aras cargo company.

After your orders are approved, they will be delivered to the Cargo company at the end of 3 (three) working days at the latest.

You can discuss different delivery conditions with our customer representative. Also cargo deliveries are only valid for Turkey

5) Payment Follow-up

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent following the transfer of the order.

We are responsible for the realisation of the delivery to the bank where we use the credit card system as well as the customer.

Please pay attention!

Open and check the packages that you think are damaged during shipment in front of the company official you receive. If you think that there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.

After the product is received, it is accepted that the cargo company has fully fulfilled its duty.

If the product is damaged: Please send the report you have prepared as soon as possible and the status of the product to info@biketr.com e-mail address.

If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.